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Can you call your technology company a Managed Service Provider (MSP) and therefore you are?  Ion Technology says, “No, it’s not that easy”.   You need these three tools (minimally) to provide proactive managed IT services to your clients in a consistent and predictable manner.

  • Professional Service Automation (PSA) management platform
  • Remote Monitoring and Management (RMM) platform
  • Remote Access platform

Your PSA Platform

imageImplementing and managing a PSA platform starts the ball rolling.  This provides you numerous sub tools, such as a Help/Service Desk modules, Scheduling, Reporting, Purchasing/Inventory, and financial management to name a few.  Do not take your PSA selection lightly as this is the backbone to your delivery.

In order for your clients to understand the benefits and Return on Investment (ROI), they need to understand exactly what IT support services you are providing to them.  Being able to clearly articulate and show your client’s real statistic that they can see will provide crystal-clear clarity to the services you deliver.

Your RMM Platform

Having a robust RMM platform is the direct interface into your client’s equipment providing system information, equipment status, event logs, circuit status, installed software, system processes and computer hardware inventory.  Couple these (among many others) with status monitors to gauge the effectiveness of the system thresholds (definable) ensures real-time notification to events.  Ion Technology has taken this a step further and has written logical automation code to run a battery of logical tests against the output and to make corrective repairs through a series of programs.  This approach is self-healing. The more you manually interface with the equipment, the more inefficient your service delivery.

And most importantly, make sure you have a dedicated resource(s) to monitor what is taking place through the RMM platform.  Having a RMM platform with no one monitoring the output is not bringing value your clients expect.  At Ion Technology Group, we have that those dedicated resources.

Your Remote Access Platform

Secure remote access in support of planned or emergency efforts is paramount.  If there is an issue or question, remotely accessing the network and/or device helps keep a campfire from becoming a forest fire and helps eliminate additional IT consulting services.  While this is manual intervention, it is a tool that complements your automation efforts.  Sometimes you simply have to see it to establish an actionable plan.  At times, you may need to transfer files, drivers or firmware promptly.  In addition, if putting out an uncontrolled campfire is not enough, assisting a user with a task they are unfamiliar with or having the ability to interact with your client in real-time is the bucket of water to extinguish the issue promptly.

Do You Have the Right Tools?

The aforementioned tools are critical to your managed IT services delivery.  Collectively, they provide real-time automation, hands on support and a mechanism for your clients to see the value and ROI you bring them every day.

These are just a few core tools you need to provide expert managed IT services. Let the experienced team at ION Technology Group in Voorhees, NJ, manage this essential support. They are the rea’s premier resource, and their team provides expert technology management services for a wide range of network configurations. To learn more, call (856) 719-1818 to speak about service options tailored for your company's needs. Visit the website for more information on available resources.

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