Car trouble can be stressful and intimidating, especially if you don’t know what the problem is. That’s why finding an auto repair shop you can trust is crucial. Mt. Healthy Auto Repair has been one of the Cincinnati area’s most reputable auto shops for over 30 years. Here, the staff of this locally owned and operated business explains five things you should ask when seeking car repair.
Top 5 Things to Ask an Auto Repair Shop
1. Do You Work on This Make?
Even an experienced mechanic could have trouble working on an unfamiliar model. Almost any auto repair professional can work on Fords, Chevrolets, and other General Motors brands, as well as Hondas and Toyotas. However, cars like Saabs, Volkswagens, Mercedes-Benz, and BMWs may require specialized tools and knowledge. Some shops specialize in German manufacturers, while others focus on Korean and Japanese vehicles. Ask first to avoid wasting your time with the wrong shop.
2. What Are Your Certifications?
You wouldn’t trust an unlicensed doctor to diagnose a medical condition. Similarly, you shouldn’t trust an unlicensed mechanic to diagnose your car trouble. Reputable auto shops employ highly trained, certified professionals. Verifying these credentials is the best way to know your car is in good hands.
3. Can You Give Me a Written Estimate?
Most auto repair professionals provide free estimates. Asking for a written estimate is the best way to avoid unpleasant financial surprises, especially if you’re a first-time patron. The assessment should include a point-by-point breakdown of the services to be provided. They should also call you if anything changes during the service that seems likely to increase the estimate. Once the job is completed, they should provide you with a detailed receipt.
4. Do You Provide a Warranty?
Good auto repair shops stand behind their service and parts. If something fails more quickly than it should, a reputable mechanic will redo the work for free. A one-year or 12,000-mile warranty is standard, though many shops offer more.
5. Can You Tell Me Why My Car Is Doing X?
It may be tempting to try to diagnose the problem yourself, but it’s best to leave it to the experts. Instead of suggesting what you think the issue is, provide a detailed description of the symptoms and ask the mechanic what they think the problem may be. For example, tell them “my engine overheats when it’s idling,” or “I hear a high-pitched screeching when I accelerate.” Otherwise, a busy mechanic might be inadvertently influenced by your suggestion and not look to see if something else is wrong.
For trustworthy, affordable auto repair in the Cincinnati area, look no further than Mt. Healthy Auto Repair. Operating with the philosophy of “modern technology, old-fashioned service,” they’ve earned a 5-star reputation and a loyal customer base. Call (513) 522-9555 to schedule an appointment today.